Billing FAQ

How can I purchase a product subscription?

After creating an account and confirming your email address, select a subscription found in the plans page of the program you selected and continue with the checkout process using a valid method of payment.

What are the methods of payments that are accepted?

All major credit or debit cards with a Visa, MasterCard, Discover or American Express logo are accepted. You will have immediate access to your subscription once your payment has been approved.

Can I pay monthly?

Currently, we do not offer monthly billing. All of our packages are billed once at sign up.

What is your refund policy?

We offer a risk-free 7-day refund policy for 6, 12, and 24 month subscriptions. Feel free to try out the product, and if you don't like it, please contact us within the first 7 days of the purchase. We also offer a free trial so you check out our visual platform before committing to a subscription!

How do I create a free trial account?

In order to create a free trial account, follow the steps to join for free.

How do I purchase an extension to my subscription?

Currently you can purchase an extension for your SketchyMedical Level 1 or Level 2 account. If you have an active account you may purchase an extension from the extension plan options available within the plans page.

Do you offer discounts to student groups?

Yes, for groups greater than 25 individuals. Please have your representative fill out the Student Group form and we will return your inquiry within the next 48 hours.

How do we qualify for institutional discounts?

Institutional groups of more than 25 individuals qualify for institutional discounts. Please fill out the Institutions form and we will return your inquiry within the next 48 hours.

I'd like to join your team as an institution, how can I apply?

We would love to hear from you! Please fill out the contact us form.

What types of institutional discounts are offered?

Institutional discounts will be determined by the number of students, program, and duration of access needed. When filling out the Institutions form please provide as much detail as you can regarding your group. We will return your inquiry within 48 hours of submission.